Please note: Tracking may take a few days before beginning to update. Tracking numbers are often assigned at the beginning of package preparation.
Aug. 11, 2018: California wildfires may impact USPS shipments passing through or destined to the region, resulting in an increased time in transit. Thank you for your understanding.
Aug. 15, 2018: We are unfortunately seeing USPS delays again at the Chicago distribution facility. Please allow for extra time for shipments which may pass through this hub.
USA/Free Shipping Countries: 8-16 days
Other International: 21-40 days
On a rare occasion, please allow an extra 4-7 days to account for variables in transit and carrier delays.
Fast Shipping items:
USA: 4-10 days
Canada: 7-10 days
Each item's product page indicates its estimated shipping time.
All factory-direct items from overseas are handed off to USPS, Canada Post, or your country's mail carrier when departing their origin country, which ensures a timely delivery.
Acceptance: The parcel has received its first physical scan and is entered into the destination carrier (i.e. USPS) and partner carrier's tracking systems. The tracking of this item has officially begun.
Origin Post is Preparing Shipment: Common for factory direct items which originate overseas. During this phase, the destination carrier (i.e. USPS) and the originating postal service are both tracking and sharing responsibility for this package. It is about to be handed over to the destination carrier.
Processed Through Facility: Rather self-explanatory in most cases, however when combined with the previous status, the destination carrier (i.e. USPS) has taken possession of the parcel. Occasionally, the two updates may occur together and appear out of order, however "Processed Through Facility" is a departure scan.
Please keep in mind that "Delivered By" dates are an estimate provided by the carrier and are subject to change. A number of factors encountered during transit can cause a package to miss its estimated delivery date, or even be delivered earlier.
We send an automated tracking update once your item is en route. You may subscribe to further tracking updates or change where they are sent by entering your e-mail address and/or mobile number in the box above. You can unsubscribe from these updates at any time by using the link at the bottom of each message.
We've detailed additional information regarding order processing and delivery times on our shipping information page.
You can also read about our Satisfaction Guarantee, return policy and procedures for such on our store policies page.
For order or shipment questions please contact us via e-mail, live chat, or phone and be sure to include your order or tracking number. We will research your shipment promptly.